The delivery time varies depending on your location. Within the United States, most orders arrive within 7-10 business days. International shipments may take 10-20 business days. You will receive an email with a tracking number to follow your order.

Yes, we offer free shipping within the United States on orders over $60. For shipments to Mexico and Canada, we apply a flat, economical shipping rate.

Currently, we ship to the United States, Mexico, and Canada. We plan to expand to other countries soon, so stay tuned!

Once you complete your purchase, we begin the production process within a few hours. Due to this quick turnaround, we cannot guarantee the cancellation or modification of your order once it has been confirmed. Please review all details carefully before finalizing your purchase.

Once your order is on its way, you will receive an email with a tracking link so you can follow your package's journey.

Delivery times may vary based on order volume and location. Final costs and estimated delivery times will be displayed at checkout.

We offer various shipping methods to suit your needs. Shipping costs will be calculated at checkout, allowing you to choose the best option for your order.

Yes, all Kilbix designs are inspired by Mexican Lotería and created by our design team. Each piece is carefully crafted to fuse tradition with urban fashion.

To ensure durability, we recommend washing your clothes in cold water with similar colors. Avoid using bleach or drying at high temperatures. Always turn garments inside out before washing to protect the designs.

At this time, we do not offer product customization. However, our collections are designed to give you a variety of options that match your personal style.

We strive to use print-on-demand processes and quality materials that minimize waste. We are committed to responsible delivery and a positive environmental impact. Many of our products, like our beanies, are made with recycled materials. We’re committed to sustainability and continuously seek ways to minimize our environmental impact.

We do not offer exchanges for size or color. Each product is custom-made for you, so please carefully review the size charts before making your purchase. We only accept returns for manufacturing defects, printing, or embroidery issues. If this happens, contact our team with photos of the defect to evaluate and approve the return or exchange for the same product.

We strive for accurate color representation. However, due to monitor settings and printing processes, colors may appear slightly different from what you see online.

FWe work with trusted suppliers to guarantee that each product meets our high standards of quality and durability. From premium fabrics to meticulous printing processes, every item is crafted to last while maintaining comfort and style.

We recommend checking our detailed size chart on each product page to find your perfect fit. Our streetwear pieces are designed with comfort in mind, but for a more tailored look, we suggest sizing down.

We accept returns only for manufacturing defects or errors in printing or embroidery. Please send us photos of the defect for evaluation. If approved, we’ll issue a refund or send a replacement. We do not accept returns for size or color changes, so please review the size charts before making your purchase.

If you find a defect, email us at support@kilbix.com with photos of the issue, your order number, and a description. We’ll evaluate your case and provide return instructions if approved.

If you need to exchange a product, in case of defects or errors in printing or embroidery, follow the same process as returns. Email us at support@kilbix.com with photos of the issue, your order number, and a description. We’ll evaluate your case and provide return instructions if approved.

Yes, once we receive and verify the returned item, we’ll process the refund to your original payment method. Please note that refunds can take up to 10 business days to reflect in your account.

If you receive an incorrect item, contact us immediately at support@kilbix.com with your order number and photos. We’ll resolve the issue promptly by sending the correct item.

We accept credit and debit cards (Visa, MasterCard, American Express) and PayPal.

Yes, Kilbix uses SSL encryption to protect your information during the purchase process, ensuring your data is secure.

Currently, only one payment method is allowed per order. If you have any issues, don’t hesitate to contact our support team.

Applicable taxes will be calculated based on your shipping address during checkout. Local or state taxes may apply depending on your location.

You can reach us via our contact form on the website or by email at support@kilbix.com. Our team is happy to help with any questions.

Subscribe to our newsletter and follow us on social media @KilbixVibes to stay updated on collections, special offers, and more. You’ll never miss out on the latest Kilbix heat!

Gift cards will be available soon, making them the perfect gift for friends and family who love fashion inspired by Mexican culture.

At Kilbix, we blend urban fashion with the vibrant spirit of Mexican culture, creating bold and unique designs inspired by the iconic Mexican lotería. Our goal is to offer trendy, standout pieces that reflect our heritage while keeping you ahead of the fashion curve.